Dear Mr. Siegfried, Every customer's dream is to walk in a store and experience the following:- Immediately get acknowledged with a smile and an offer to help- Someone who remembers you- Gives you their undivided attention- Remembers your taste- Takes time to show you things you might like- Listens to your wish list- Does not laugh at your ideas or questions- Makes suggestions based on a conversation you had the last time you were in the store, that even you may have forgotten but they made a point to remember, and- Gives you top of the line service making you feel like a VIP even if you are only looking. WOW! What a dream, only I have news, it is not a dream, it is a reality. Whenever I walk into your Lehigh Valley Mall Store, the dream begins. I have to tell you I'm a shopper, and don't get me wrong, I do get service from most places I go, but the service I receive from this store surpasses others that I've been in. You, as the person in charge, are to be commended for having such a wonderful team and should be very proud of its members who consistently give more than their best. I've been shopping at Freeman's for a long time and will continue to do so with Sales and Service like this. Thank you for having people that get it! It's so refreshing!